Cancellation Policy | Orston Stores

Cancellation Policy for Orston Stores Limited Accommodation

At Orston Stores Limited, we understand that plans can change. Our cancellation policy is designed to offer flexibility while ensuring fairness to all parties.

1. Cancellation Policy

Full Refund: You may cancel your booking up to 48 hours before the check-in date to receive a full refund of the booking amount.
No Refund: Cancellations made 48 hours or less before the check-in date will result in the full booking price being charged. No refund will be provided in such cases.

2. How to Cancel a Booking

To cancel a booking, please follow these steps:

Email Us: Send a cancellation request to orstonstores@gmail.com.
Provide Booking Details: Include your booking confirmation number, name, and check-in date in your request.
Confirmation of Cancellation: We will confirm your cancellation by email within 24 hours of receiving your request.

3. Refund Process

Refunds for eligible cancellations will be processed within 5-10 business days using the original payment method.
Please note that processing times may vary depending on your bank or payment provider.

4. Special Conditions

For bookings made through third-party platforms, their cancellation policies may apply. Please refer to the terms and conditions of the platform used.
Any additional fees paid for services or add-ons (e.g., cleaning fees, taxes) may be non-refundable unless explicitly stated.

5. Non-Arrival Policy

If you fail to check in on your scheduled arrival date without prior notice, the full booking amount will be charged, and no refund will be issued.

If you have any questions or require assistance with your booking, please contact us: